Frequently Asked Questions
1) How does the DVR feature work?
Models that include a built-in DVR allow you to record video, plus take pictures of everything you're aiming at. The HD Screen has all of the user-friendly options for recording and playback. Everything is saved on the included MicroSD Card. You can also easily transfer your recordings over to a computer or laptop.
2) Will it fit on a 40mm scope?
Our systems can fit most scopes between 35-48mm in eyepiece diameter. Our M-PRO-5 All-in-one system does not require a scope, it simply mounts onto any standard 20mm rail.
3) How far can you see in total darkness?
Our systems can see up to 400+ yards/365+ meters with the infrared illuminator on in complete darkness. The IR illuminator is only visible to the IR camera, it is invisible to the naked eye.
4) My scope doesn't have objective lens. Will I still be able to get a clear picture?
Yes! The camera will see exactly what your eyes see. An objective lens is not required.
5) Does it come with instructions?
Basic instructions are included in the box. You can visit our electronic manual page here or contact us and we'll send you one via email.
6) What batteries will I need and are they included?
Our systems run on 18650, 3.7v Lithium ion Batteries. All orders include batteries & charger. You can purchase extra batteries HERE
7) Where do you ship out from?
Our main warehouse is located in New Jersey, United States. We ship from multiple warehouses around the world and offer Free Global Shipping for every order. Your order will ship from the closest warehouse to your shipping address with enough inventory available to ensure the fastest shipping possible.
8) How long does it take to arrive?
Most orders are delivered within 3-7 business days with Free Standard Shipping.
9) Does it come with a Warranty?
Our Night Vision Systems come with a 30-day Money Back Guarantee and a 2-year limited replacement warranty. Contact us here or email us at support@firewolfhunting.com for more information.
10) Can it be returned if I don't like it?
Please contact us within 30 days after delivery if you feel that it's not a good fit for you. All returns are subject to approval.
11) Is the flashlight a regular torch light?
The flashlight is actually not a flashlight! It's an infrared illuminator and is not visible to the naked eye or to animals. You may only see a dim red glow to indicate that the light is on. The IR camera will be able to see and illuminate at night with help from the infrared technology.
12) Won't I be seen with the bright light from the large screen?
Our system's screen technology does not illuminate as strongly as other screens like most smart phones. Our screens have brightness adjustment settings to give you the perfect balance during day or night use. If you purchase our latest M-PRO 5, there is zero light exposure.
13) What kind of recoil can this device handle?
All of our systems can easily handle any recoil. Through countless drop-tests and shock tests, we have seen no issues whatsoever.
14) Why have I seen different websites with the same name (Fire Wolf)?
We are the ONLY Official FireWolf™ Hunting website. There are others that are selling rebranded or counterfeit products. We are the only Authorized Sellers.
We also sell our products on eBay. You can check out our eBay store HERE
15) Why is my order missing batteries?
If you purchased from a third party website or seller, they may not include batteries with your order. Batteries and charger are only included when purchasing from our Official website. You can purchase extra batteries HERE
All products on our website are backed by our 30-day Money Back Guarantee and 2-Year Warranty!
More Questions? Feel free to contact us anytime! You can also email us directly at: support@firewolfhunting.com